修改拨打电话
This commit is contained in:
lilong@dgg.net
parent
6493f7a13e
commit
ecd73ea53f
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@ -103,7 +103,6 @@ class callcenterListen extends Command
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if ($cause == 'Cancel') {
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$billsec = 0;
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}else{
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if ($leaving_time && $answered_time){
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$billsec = $leaving_time - $answered_time > 0 ? $leaving_time - $answered_time : 0;
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}else{
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@ -0,0 +1,235 @@
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<?php
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namespace App\Console\Commands;
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use Illuminate\Console\Command;
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use Illuminate\Support\Arr;
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use Illuminate\Support\Facades\DB;
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use Illuminate\Support\Facades\Log;
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use Illuminate\Support\Facades\Redis;
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class swoole extends Command
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{
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/**
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* The name and signature of the console command.
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*
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* @var string
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*/
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protected $signature = 'swoole:cdr';
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/**
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* The console command description.
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*
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* @var string
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*/
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protected $description = '监听打电话';
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protected $fs_dir = '/usr/local/freeswitch';
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public $url = null;
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public $machineId = 3;
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public $asr_status_key = 'asr_status_key'; //控制是否开启分段录音asr识别的redis key
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/**
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* Create a new command instance.
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*
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* @return void
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*/
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public function __construct()
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{
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parent::__construct();
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$this->url = config('app.url');
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}
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/**
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* Execute the console command.
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*
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* @return mixed
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*/
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public function handle()
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{
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while (true){
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$data = Redis::lPop(config('freeswitch.fs_dial_key'));
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if ($data == null){
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sleep(2);
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continue;
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}
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$data = json_decode($data,true);
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$process = new \Swoole\Process(function () use ($data) {
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$fs = new \Freeswitchesl();
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$service = config('freeswitch.esl');
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if (!$fs->connect($service['host'], $service['port'], $service['password'])){
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Log::error("asr监听ESL未连接");
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return false;
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}
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//监听的事件
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$eventarr = [
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'CHANNEL_CALLSTATE',
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'CHANNEL_ANSWER',
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//'RECORD_START',
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//'RECORD_STOP',
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'CHANNEL_HANGUP_COMPLETE',
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];
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if (isset($data['aleg_uuid'])){
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$fs->filteruuid($data['aleg_uuid']);
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}
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if (isset($data['bleg_uuid'])){
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$fs->filteruuid($data['bleg_uuid']);
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}
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if (isset($data['dial_str'])){
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$fs->bgapi(base64_decode($data['dial_str']));
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}
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$answer_time = 0;
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//录音目录
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$filepath = $this->fs_dir . '/recordings/' . date('Y') . '/' . date('m') . '/' . date('d') . '/';
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$fullfile = $filepath . 'full_' . md5($data['aleg_uuid'] . $data['bleg_uuid']) . '.wav';
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$fs->events('plain', implode(" ",$eventarr));
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while (true) {
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$received_parameters = $fs->recvEvent();
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if (!empty($received_parameters)) {
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$serialize = $fs->serialize($received_parameters,'json');
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$json = json_decode($serialize,true);
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$eventname = Arr::get($json,'Event-Name',null); //事件名称
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$uuid = Arr::get($json,'Unique-ID',null);//当前信道leg的uuid
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$otherUuid = Arr::get($json,'Other-Leg-Unique-ID',null);
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$CallerCallerIDNumber = Arr::get($json,"Caller-Caller-ID-Number"); //主叫
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$CallerCalleeIDNumber = Arr::get($json,"Caller-Destination-Number"); //被叫
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switch ($eventname) {
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//呼叫状态
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case 'CHANNEL_CALLSTATE':
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//是分机号才记录
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if (preg_match('/\d{4,5}/',$CallerCallerIDNumber)){
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$state = Arr::get($json,'Channel-Call-State');
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$uniqueid = Arr::get($json,'Caller-Unique-ID');
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Redis::setex($CallerCallerIDNumber.'_uuid',1200, $uniqueid);
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DB::table('sip')->where('username',$CallerCallerIDNumber)->update(['state'=>$state]);
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}
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break;
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case 'CHANNEL_ANSWER':
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if ($otherUuid) { //被叫应答后
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$answer_time = time();
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//开启全程录音
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$fs->bgapi("uuid_record {$uuid} start {$fullfile} 7200"); //录音
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if (Redis::get($this->asr_status_key)==1) {
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//记录A分段录音数据
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$halffile_a = $filepath . 'half_' . md5($otherUuid . time() . uniqid()) . '.wav';
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$fs->bgapi("uuid_record " . $otherUuid . " start " . $halffile_a . " 18");
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Redis::set($otherUuid,json_encode([
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'uuid' => $otherUuid,
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'leg_uuid' => $otherUuid,
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'record_file' => $halffile_a,
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'full_record_file' => $fullfile,
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'start_at' => date('Y-m-d H:i:s'),
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'end_at' => null,
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]));
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//记录B分段录音数据
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$halffile_b = $filepath . 'half_' . md5($uuid . time() . uniqid()) . '.wav';
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$fs->bgapi("uuid_record " . $uuid . " start " . $halffile_b . " 18");
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Redis::set($uuid,json_encode([
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'uuid' => $otherUuid,
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'leg_uuid' => $uuid,
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'record_file' => $halffile_b,
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'full_record_file' => $fullfile,
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'start_at' => date('Y-m-d H:i:s'),
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'end_at' => null,
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]));
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unset($halffile_a);
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unset($halffile_b);
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}
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}
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break;
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case 'RECORD_START':
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$channel = Redis::get($uuid);
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if ($channel){
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$data = array_merge(json_decode($channel,true),[
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'start_time' => date('Y-m-d H:i:s'),
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]);
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Redis::set($uuid,json_encode($data));
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}
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break;
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case 'RECORD_STOP':
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if (Redis::get($this->asr_status_key)==1) {
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$channel = Redis::get($uuid);
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if ($channel){
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$data = json_decode($channel,true);
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if (isset($data['record_file'])&&file_exists($data['record_file'])){
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DB::table('asr')->insert([
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'uuid' => $data['uuid'],
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'leg_uuid' => $data['leg_uuid'],
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'start_at' => $data['start_at'],
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'end_at' => date('Y-m-d H:i:s'),
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'billsec' => strtotime(date('Y-m-d H:i:s'))-strtotime($data['start_at']),
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'record_file' => str_replace($this->fs_dir, $this->url, $data['record_file']),
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'created_at' => date('Y-m-d H:i:s'),
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]);
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}
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//结束说话 后接着开启分段录音
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$halffile = $filepath . 'half_' . md5($uuid . time() . uniqid()) . '.wav';
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$fs->bgapi("uuid_record " . $uuid . " start " . $halffile . " 18");
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Redis::set($uuid,json_encode(array_merge($data,[
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'record_file' => $halffile,
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'start_at' => date('Y-m-d H:i:s'),
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'end_at' => null,
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])));
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unset($data);
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unset($halffile);
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}
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unset($channel);
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}
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break;
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case 'CHANNEL_HANGUP_COMPLETE':
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$otherType = array_get($json,'Other-Type',null);
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//A的挂机事件到来时线束进程
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if (empty($otherType) || $otherType == 'originatee') {
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$src = array_get($json,'Caller-Caller-ID-Number',null);
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$dst = array_get($json,'Caller-Callee-ID-Number',null);
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$customer_caller = array_get($json,'variable_customer_caller',null);
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$dst = !empty($customer_caller)?$customer_caller:$dst;
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$start = array_get($json,'variable_start_stamp',null);
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$user_data = array_get($json,'variable_user_data',null);
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$record_file = str_replace($this->fs_dir,$this->url,$fullfile);
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$billsec = $answer_time!=0?time()-$answer_time:0;
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try{
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$user_data = decrypt($user_data);
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}catch (\Exception $exception){
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$user_data = null;
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}
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try {
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$model = DB::table('sip')
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->join('users','sip.id','=','users.sip_id')
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->where('sip.username',$src)
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->select(['users.id','users.department_id'])
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->first();
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if ($model == null) break 2;
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$cdr = [
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'user_id' => $model->id,
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'uuid' => $uuid,
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'aleg_uuid' => $uuid,
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'bleg_uuid' => $uuid,
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'direction' => 1,
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'src' => $src,
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'dst' => $dst,
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'duration' => 0,
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'billsec' => $billsec,
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'record_file' => $record_file,
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'user_data' => $user_data,
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'created_at' => date('Y-m-d H:i:s'),
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];
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DB::table('cdr')->insert($cdr);
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}catch (\Exception $exception){
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Log::error('写入通话记录异常：'.$exception->getMessage(),$cdr);
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}
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break 2;
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}
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default:
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# code...
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break;
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}
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}
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}
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$fs->disconnect();
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});
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$process->start();
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}
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}
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}
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@ -71,7 +71,10 @@ class ApiController extends Controller
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if ($data['exten'] == null || $data['phone'] == null) {
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return Response::json(['code'=>1,'msg'=>'号码不能为空']);
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}
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//验证手机号码
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if (!preg_match('/\d{4,12}/', $data['phone'])) {
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return Response::json(['code'=>1,'msg'=>'客户电话号码格式不正确']);
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}
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//检测10秒重复请求
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if(Redis::get($data['exten'].'_check')!=null){
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return Response::json(['code'=>1,'msg'=>'重复请求，请稍后再试']);
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@ -90,20 +93,6 @@ class ApiController extends Controller
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return Response::json(['code'=>1,'msg'=>'当前外呼号未登录']);
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}
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$fs = new \Freeswitchesl();
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$service = config('freeswitch.esl');
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try{
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$fs->connect($service['host'],$service['port'],$service['password']);
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}catch (\Exception $exception){
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Log::info('拨打电话连接esl异常：'.$exception->getMessage());
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return Response::json(['code'=>1,'msg'=>'无法连接外呼服务']);
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}
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//验证手机号码
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if (!preg_match('/\d{4,12}/', $data['phone'])) {
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return Response::json(['code'=>1,'msg'=>'客户电话号码格式不正确']);
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}
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//呼叫字符串
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$aleg_uuid = md5(\Snowflake::nextId(1).$data['exten'].$data['phone'].Redis::incr('fs_id'));
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$bleg_uuid = md5(\Snowflake::nextId(2).$data['phone'].$data['exten'].Redis::incr('fs_id'));
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@ -148,13 +137,16 @@ class ApiController extends Controller
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}
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$dialStr .= $data['phone']."_".$bleg_uuid;
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}else{ //内部呼叫
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$dialStr .="user/".$sip->username." ".$data["phone"];
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$dialStr .="user/".$sip->username." ".$data["phone"]."_".$bleg_uuid;
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}
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$dialStr .=" XML default";
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try{
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$fs->bgapi($dialStr);
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$fs->disconnect();
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Redis::rPush(config('freeswitch.fs_dial_key'),json_encode([
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'aleg_uuid' => $aleg_uuid,
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'bleg_uuid' => $bleg_uuid,
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'dial_str' => base64_encode($dialStr),
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]));
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//20分钟过期
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Redis::setex($data['exten'].'_uuid',1200, $aleg_uuid);
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return Response::json(['code'=>0,'msg'=>'呼叫成功','data'=>['uuid'=>$aleg_uuid,'time'=>date('Y-m-d H:i:s')]]);
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@ -40,7 +40,8 @@ return [
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'password' => 'dgg@1234.',
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'port' => 8022,
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],
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//拨打电话队列
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'fs_dial_key' => 'fs_dial_list',
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//队列响铃模式
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'strategy' => [
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'top-down' => '顺序振铃',
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