124 lines
4.8 KiB
PHP
124 lines
4.8 KiB
PHP
<?php
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namespace App\Service;
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use App\Models\Call;
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use App\Models\Cdr;
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use App\Models\Gateway;
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use App\Models\Sip;
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use App\Models\Task;
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use Illuminate\Support\Arr;
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use Illuminate\Support\Facades\Log;
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use Illuminate\Support\Facades\Redis;
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use Illuminate\Support\Str;
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class Callcenter
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{
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//通话记录对象
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public $call;
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public $task;
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public $fs;
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public function __construct($call, $task)
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{
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$this->call = $call;
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$this->fs = new SwooleFreeswitch();
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if (!$this->fs->connect()) {
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return false;
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}
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}
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public function run()
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{
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$record_url = config('freeswitch.record_url');
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$fs_dir = '/usr/local/freeswitch';
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$uuid = uuid_generate();
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//更新为正在呼叫
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$this->call->update([
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'status' => 2,
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'uuid' => $uuid,
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'datetime_originate_phone' => date('Y-m-d H:i:s')
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]);
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Log::info("更新号码: " . $this->call->phone . " 状态为：2");
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$phone = $this->task->gateway->prefix ? $this->task->gateway->prefix . $this->call->phone : $this->call->phone;
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$varStr = "{origination_uuid=" . $uuid . "}";
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$varStr .= "{ignore_early_media=true}";
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$varStr .= "{effective_caller_id_number=" . $this->call->phone . "}";
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$varStr .= "{effective_caller_id_name=" . $this->call->phone . "}";
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if ($this->task->gateway->outbound_caller_id) {
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$varStr .= "{origination_caller_id_number=" . $this->task->gateway->outbound_caller_id . "}";
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$varStr .= "{origination_caller_id_name=" . $this->task->gateway->outbound_caller_id . "}";
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}
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$varStr .= "{cc_export_vars=effective_caller_id_number,effective_caller_id_name}";
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$dail_string = "originate " . $varStr . "sofia/gateway/gw" . $this->task->gateway->id . "/" . $phone . " &callcenter(queue" . $this->task->queue->id . ")";
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Log::info("呼叫：" . $dail_string);
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$this->fs->bgapi($dail_string);
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$this->fs->events("CUSTOM callcenter::info");
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$this->fs->filteruuid($this->call->uuid);
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while (true) {
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$received_parameters = $this->fs->recvEvent();
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if (!empty($received_parameters)) {
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$json = $this->fs->serialize($received_parameters);
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$action = Arr::get($json, "CC-Action");
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$uuid = Arr::get($json, "CC-Member-Session-UUID");
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switch ($action) {
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//呼叫进入队列
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case 'member-queue-start':
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$this->call->update([
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'datetime_entry_queue' => date('Y-m-d H:i:s'),
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'status' => 3
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]);
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break;
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// 坐席应答
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case 'bridge-agent-start':
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$agent_name = Arr::get($json, "CC-Agent");
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$id = (int)Str::after($agent_name, 'agent');
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$filepath = $fs_dir . '/recordings/' . date('Y/m/d/');
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$file = $filepath . 'callcenter_' . $uuid . '.wav';
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$this->fs->bgapi("uuid_record " . $uuid . " start " . $file . " 1800");
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$this->call->update([
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'datetime_agent_answered' => date('Y-m-d H:i:s'),
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'status' => 4,
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'agent_id' => $id,
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'record_file' => str_replace($fs_dir, $record_url, $file),
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]);
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break;
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//坐席结束
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case 'bridge-agent-end':
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$this->call->update([
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'datetime_end' => date('Y-m-d H:i:s'),
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'status' => 4
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]);
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break;
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//桥接结束，通话结束
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case 'member-queue-end':
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$cause = Arr::get($json, "CC-Cause");
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$answered_time = Arr::get($json, "CC-Agent-Answered-Time");
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$leaving_time = Arr::get($json, "CC-Member-Leaving-Time");
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if ($cause == 'Cancel') {
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$billsec = 0;
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} else {
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if ($leaving_time && $answered_time) {
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$billsec = $leaving_time - $answered_time > 0 ? $leaving_time - $answered_time : 0;
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} else {
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$billsec = 0;
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}
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}
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$this->call->update([
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'billsec' => $billsec,
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]);
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break;
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default:
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}
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}
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}
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$this->fs->disconnect();
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}
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}
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